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800-938-3000
Absolutely the Best Pool Cue Satisfaction Guarantee We truly strive to make sure all of our customers are happy. The guarantee you will receive when you buy a cue or case from Hawley's is unequaled in the pool cue and case market. When you buy a cue from most suppliers, you own that cue whether you like it or not, especially if you chalked the tip. NOT US ! When you buy a cue from us, you get a 30 day 100% money back guarantee, just in case it is not what you expected. If you are dissatisfied with your cue or case for any reason, simply return it for a full refund or exchange. We will even credit your credit card for the return shipping charge! All we ask is BEFORE CHALKING that you FIRST INSPECT THE CUE for dings, warping, scratches, etc. as we cannot take back both a chalked and defective (cracked, warped, etc) cue.
If you otherwise like your new cue and it is not
defective, you may chalk it and test the hit and feel, but please decide
if you want to keep or return it after only 15 to 30 minutes of play, (any more
and it will show too much wear and tear for us to accept back). Also do
not apply any sandpaper, burnishers, scotchbrite etc. to the new shaft as this
will void this 30 day warranty, otherwise, NO QUESTIONS ASKED AND NO HARD
FEELINGS! !
That's right, take 30 minutes to decide if it's the cue or case for you, but you have 30 days to make arrangements for its return. And if you decide to return your pool cue or case for whatever reason, keep the Certificate qualifying you for a $100 discount off of the regular price of a weekend pool school course taught by Cuetech, the finest Pool School in America, as a gift and as our way of saying thanks for trying Hawley's unique service.
Finally, we will match any advertised price on the Internet on the off-chance that we are not already the lowest!!! Your Satisfaction is Guaranteed on all Products Purchased from our Websites, Showroom or Billiard Parlor or your Money Back We stand behind all of the products we offer and sell and such items may be returned within 30 days for a full refund, HOWEVER DAMAGE CLAIMS MUST BE MADE IN 7 DAYS by calling our toll free number, 800-938-3000. We will pay for return shipping for all cues and many other items in most cases, and most definitely if we shipped the wrong product or the product was damaged during shipment. Please keep and return all packaging materials to prove damages incurred during shipment so we may in turn file any necessary claims with the shipping company. Call toll-free 800-938-3000 to arrange for UPS or Fed Ex returns (often referred to as a Call-Tag) and have your ordering information or invoice available for call. All merchandise should be returned in the original packaging materials. Your refund will be the same as the original form of payment, i.e. credit card, PayPal, check, etc. We do not charge any restocking fee in any circumstance.
If you have any questions about our cues, the satisfaction guarantee, or wish to order, please call us, toll free, at 800-938-3000 Finally, if you are unsatisfied for any reason contact the OWNER at waltert@hawleys.com. Thank You for your business.
 Hawley's and BilliardStore.com
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