Shipping policy
Shipping Policy
Last updated: June 29, 2026
Thank you for shopping at Hawley's. Below you'll find everything you need to know about how we process and ship your orders.
1. Order Processing
Orders are processed within 1–3 business days of receipt, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has shipped. During peak seasons or promotional periods, processing times may be slightly longer.
2. Domestic Shipping (United States)
We offer the following shipping options at checkout:
- Standard Shipping (5–7 business days)
- Expedited Shipping (2–3 business days)
- Overnight Shipping (1 business day, order must be placed by 12:00 PM EST)
Shipping rates are calculated at checkout based on order weight, dimensions, and destination.
3. International Shipping
At this time, we ship to select international destinations. International shipping rates and delivery times are calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website. Please allow up to 24 hours for tracking information to update.
5. Lost or Stolen Packages
Hawley's is not responsible for lost or stolen packages once confirmed as delivered by the carrier. If your tracking shows delivered but you have not received your package, please contact your local carrier and then reach out to us at customerservice@hawleys.com and we will do our best to assist you.
6. Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery at customerservice@hawleys.com with your order number and photos of the damage. We will work quickly to resolve the issue.
7. Contact Us
For any shipping inquiries, please reach out to us at:
- Email: customerservice@hawleys.com
- Website: www.hawleys.com